Privacy policy
Last revised: January 13, 2025
At Tutred, we prioritize your privacy and are committed to being transparent about how we collect, use, and share your personal information. This Privacy Policy outlines the practices we follow to protect your data in connection with our platform and associated services (the "Services"). By using Tutred, you acknowledge that you have read and agree to this policy. If you do not agree, please refrain from using our Services.
Personal information we collect
How we use your personal information
How we disclose your personal information
Your preferences and choices
Security
Other important information
Changes to this privacy policy
Contact
Information for California residents
Information for all other users in the United States (non-California residents)
Personal information we collect
We collect various types of personal data to ensure the delivery of our services is smooth, secure, and personalized. The categories of data collected include:
Account information
When you create an account with Tutred, we collect:
Name: To identify you on the platform.
Email Address: For communication, account recovery, and login purposes.
Phone Number: Used for notifications, verifications, and updates.
Profile Picture (Optional): Enhances the personal interaction between tutors and students.
Credentials and verification data
For tutors, we may collect:
Educational qualifications and certifications for subject verification.
Government-issued IDs where applicable.
Subject-specific exam credentials (e.g., LSAT or MCAT scores).
Payment information
To process transactions securely, we collect:
Credit/debit card details or payment account information.
Billing addresses and payment histories for compliance and support.
Usage data
We monitor interactions within the platform, including:
Search queries and subject preferences.
Lesson activity, including durations and timestamps.
Lesson recordings (when applicable) for review purposes.
Communication records
We store messages exchanged between tutors and students, as well as feedback submitted on profiles.
Device information
To optimize our services, we collect data like:
Device type and operating system.
IP address for location-based functionality and fraud prevention.
Cookies and tracking data
Cookies and similar technologies help us:
Understand user behaviour and improve features.
Remember user preferences for personalized experiences.
How we use your personal information
The data we collect is used to provide core functionalities and ensure a secure, effective, and user-friendly experience. Below are the primary uses of your data:
Service delivery
Match students with tutors based on subject needs, availability, and qualifications.
Facilitate lesson scheduling, communication, and feedback mechanisms.
Enable secure payments and generate invoices.
User support
Resolve technical issues or disputes between users.
Offer tailored support based on your usage patterns or account details.
Platform development
Identify trends in platform usage to improve our services.
Implement features based on user feedback or observed needs.
Compliance
Identify trends in platform usage to improve our services.
Implement features based on user feedback or observed needs.
Marketing and engagement
With your consent, we may send promotional materials, including updates on new features or special offers.
Track the performance of marketing campaigns to ensure relevance.
How we disclose your personal information
We share data only when necessary and under strict confidentiality agreements. Scenarios where your information may be disclosed include:
1.With tutors or students
Your profile details, including your name, selected subjects, and preferences, are shared to ensure effective lesson planning and communication.
2.With service providers
We partner with trusted third-party vendors for:
Payment processing.
Cloud storage and data hosting.
Fraud detection and analytics.
3.For legal compliance
We may share your data to comply with:
Applicable laws, regulations, or court orders.
Requests from government agencies or law enforcement.
4.In business transactions
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity.
Your preferences and choices
We prioritize giving you control over your personal information. Here's how you can manage your data:
Edit Your Account Details: Update your profile information anytime through your account settings.
Unsubscribe from Marketing: Opt-out of newsletters or promotional messages by following the instructions in the email footer.
Request Account Deletion: Submit a formal request to permanently delete your account and associated data.
Access and Portability: Request a copy of your data for review or transfer purposes.
For further assistance, contact our support team at support@tutred.com.
Security
At Tutred, safeguarding your personal information is a top priority. We implement robust security measures to ensure your data remains protected from unauthorized access, misuse, or loss. These measures are designed to meet industry standards and are regularly updated to adapt to emerging threats.
Key security practices:
Encryption: All data transmissions between your device and our platform are secured using SSL/TLS encryption, ensuring sensitive information like passwords and payment details are protected.
Access Control: Only authorized employees with a clear business need have access to your data. They are bound by strict confidentiality agreements and undergo regular security training.
Secure Storage: Personal data is encrypted when stored, adding an extra layer of protection against unauthorized access.
Third- Party Payment Processors: Payment details are not stored on our servers but processed by PCI-DSS-compliant third-party services for maximum security.
Additional measures:
Firewalls and intrusion detection systems to monitor and block suspicious activities.
Regular security audits and vulnerability assessments to ensure system integrity.
Two-factor authentication (2FA) to add an extra layer of protection for your account.
While we strive to ensure the highest level of security, no system is entirely invulnerable. You can help protect your account by:
Creating strong, unique passwords and updating them regularly.
Enabling two-factor authentication where available.
Contacting us immediately if you notice any suspicious activity on your account.
Other important information
Children's privacy
Tutred is not intended for children under the age of 13. We do not knowingly collect data from minors without parental consent.
Data retention
Personal data is retained only as long as necessary for the purposes outlined in this Privacy Policy or to comply with legal obligations.
International users
For users outside the United States, your data may be transferred to and processed in a country that may have different privacy laws than your own.
Changes to this privacy policy
We may revise this Privacy Policy periodically. Any updates will be posted on this page, with significant changes communicated directly to users. Continued use of the platform after updates implies acceptance.
Information for California residents
Under the California Consumer Privacy Act (CCPA), residents of California are entitled to additional rights regarding their personal information. This section outlines your rights and how Tutred complies with these regulations to protect and process your data transparently.
Your rights under CCPA:
Right to Know: You have the right to request details about the categories and specific pieces of personal information we collect, use, and disclose. This includes:
Categories of personal data collected.
The purpose for collecting or selling data.
Categories of third parties to whom data is shared.Right to Delete: You may request that we delete your personal information, subject to certain exceptions such as legal obligations or transactional purposes.
Right to Opt-Out: California residents have the right to opt out of the sale of their personal information. Please note that Tutred does not sell personal information to third parties for monetary gain.
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights, such as denying services or providing a lesser quality of service.
How to exercise your rights:
To make a request under the CCPA:
Submit a Request: Use the designated portal on your Tutred account or email support@tutred.com.
Verification: Provide sufficient information to verify your identity before we process your request.
For more details on your CCPA rights, refer to the California Consumer Privacy Act website.
Information for all other users in the United States (non-California residents)
For non-California residents in the United States, Tutred adheres to applicable federal and state privacy regulations to ensure your personal data is handled securely and transparently. This section explains your rights and how Tutred manages and protects your information.
Your rights under U.S. privacy laws:
Transparency: You have the right to know what personal information we collect and how we use it. This is outlined in our full Privacy Policy.
Access and Correction: You may request access to the personal data we hold about you and correct inaccuracies.
Data Security: Tutred employs industry-standard encryption and secure storage protocols to safeguard your personal data.
Limited Sharing: We do not sell or share your data with third parties for marketing purposes unless you explicitly consent.
Managing your privacy preferences:
You can manage your privacy settings through your Tutred account dashboard, where you can:
Opt-in or out of marketing communications.
Update your personal information.
Review any permissions granted to third- party integrations.
For further questions or concerns, contact our support team at support@tutred.com.
Contact
If you have questions, concerns, or requests related to this Privacy Policy, you can contact us:
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